Refund policy
Returns, Refunds & Replacements
All physical products sold by Lifted Sweets Garden are made to order. Because of this, we do not accept returns, exchanges, or refunds for reasons such as ordering the wrong size or color, or changing your mind.
If your item arrives damaged, defective, misprinted, or you receive the wrong product, size, or color, please contact Lifted Sweets Garden within 30 calendar days of delivery at liftedsweetsgarden@gmail.com.
Clear photo or video proof may be required to review your claim. In most cases, damaged or defective items do not need to be returned.
Eligible issues may include:
- Damaged or defective products
- Incorrect products, sizes, or colors received
- Significant printing or manufacturing errors
- Packages confirmed lost in transit
Minor print-placement variations may occur with print-on-demand products and may fall within normal production tolerances, meaning they may not qualify as a defect.
Once your claim has been reviewed and approved, Lifted Sweets Garden may arrange a replacement or issue a refund, depending on the nature of the issue and the resolution available through our fulfillment provider.
Please review all product descriptions, size charts, colors, and order details carefully before completing your purchase. Orders placed with an incorrect size, color, or other customer-selected option are not eligible for return, exchange, replacement, or refund.
Digital Products
Digital products, including downloadable guides and ebooks, are final sale once delivered or accessed, except where required by law or when a technical issue prevents access to the purchased file.
If you experience an issue accessing your digital purchase, please contact Lifted Sweets Garden at liftedsweetsgarden@gmail.com.